Plusnet

Plusnet is a British internet service provider (ISP) headquartered in Sheffield, England. Founded in 1997 by Lee Hull, Dan Foy, and Chris Lee, the company initially provided dial-up internet access. It quickly grew to become one of the UK's leading alternative ISPs, known for competitive pricing and customer service. In 2007, Plusnet was acquired by BT Group for approximately £70 million, but it continues to operate as a distinct brand with its own customer support, billing, and network management. Plusnet provides a range of services including fibre broadband (FTTC and FTTP), ADSL broadband, home phone lines, digital TV via BT TV, and mobile SIM-only plans. The company is also a key player in the business ISP market, offering dedicated business broadband with static IPs and support. Plusnet's network infrastructure is largely based on BT's Openreach wholesale network, but it also operates its own backhaul and customer-facing systems. The ISP has received numerous industry awards for customer service, including top rankings in Ofcom's customer satisfaction surveys. With over 500,000 customers as of 2023, Plusnet is a significant player in the UK telecom market. The domain plus.net serves as the main portal for account management, support, and service information. Despite being part of a larger group, Plusnet maintains a distinct brand identity focused on value and reliability.